Refund policy

Return & Refund Policy

Effective Date: August 2026

At Belmoris, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Include all original packaging, accessories, manuals, and tags
Not show signs of wear, damage, or misuse
Include proof of purchase or order confirmation

Items returned without prior authorization may not be accepted.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personal care and hygiene products
Gift cards
Clearance or final sale items
Customized or personalized products
Perishable goods
Downloadable digital products

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your request and arrange a replacement or refund if approved.

4. Return Process

To initiate a return:

Contact our customer support team.
Provide your order number and reason for the return.
Wait for return authorization and instructions.
Ship the item to the return address provided by our support team.

Returns sent without authorization may be refused.

5. Return Shipping

If the return is due to our error (wrong, defective, or damaged item), Belmoris will cover the return shipping cost.
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

Original shipping charges are non-refundable unless the return is due to our error.

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your payment provider or financial institution.